Customer service

Australia orders ship from NSW & New Zealand orders ship from Auckland.

Please read through the entire FAQ section (redirects to USA site)  before reaching out as we have put a lot of effort into ensuring most of your questions are answered there.

For URGENT order needs (i.e. updating address on your order) please find the right person to email here.

For stock updates, click here and read through spreadsheet. Please note we cannot respond to the many inventory inquires we receive daily. We keep this live spreadsheet for you to view any time.

*Note: if you are having trouble ordering from this website (www.flykakao.com), it may be because you are not on the right website. Please order from your country's respective website: flykakao.ca / .co.uk / .eu / .com.au / .com

Affiliate questions: email team@flykakao.com

For questions not addressed in the FAQ section (USA site), please email Makenzie at hello@flykakao.com